Yes. A $100 refundable security deposit is required with your reservation. The deposit will be refunded after the rental as long as the equipment is returned without damage, stains, excessive mess, or other misuse. The security deposit is intended to help ensure our equipment is properly cared for and returned in the same condition it was provided.
Cancellations made more than 72 hours before your scheduled rental are eligible for a refund of your rental payment, less the $100 security deposit, which is retained as the cancellation fee.
Cancellations made within 72 hours of your scheduled rental are non-refundable, including the $100 security deposit.
We recommend contacting us as soon as possible if you need to cancel or make changes to your reservation.
Yes! We provide delivery, setup, and takedown within our service area. Our team will handle the setup so you can focus on enjoying your event.
For safety reasons, Bounce Away LA does Not set up or operate equipment during heavy rain, strong winds, thunderstorms, or other unsafe weather conditions.
If severe weather is expected, we will work with you to determine the best option, which may include rescheduling your rental or, at Bounce Away LA’s discretion, providing a refund based on the circumstances.
We always prioritize the safety of our customers, guests, and equipment.
Your rental includes delivery, professional setup, and takedown of the selected bounce house. Soft play balls are also included with applicable rentals. Our team will ensure the equipment is properly set up and ready for your event, then return to safely take everything down when your rental period ends
Yes. Someone must be available at the property at the scheduled delivery time to provide access to the setup area and ensure our team can complete the setup. If no one is available and our team cannot access the property, the delay may affect the rental period. If no one will be available at the scheduled delivery time, please let us know as soon as possible so we can make the necessary arrangements.
Of course! You’re more than welcome to extend your rental if you’d like to keep the fun going. Just reach out to us as soon as possible, and we’ll be happy to check availability and help arrange an extension. Additional rental fees may apply depending on the length of the extension, and we’ll confirm the updated pricing with you before extending your rental.
FAQ's
We recommend booking as early as possible, especially for weekends, holidays, and popular dates. While we may be able to accommodate last-minute reservations based on availability, booking in advance gives you the best chance of securing your preferred rental, date, and time.
We recommend having at least 4 feet of additional clearance around the inflatable, in addition to the rental’s listed dimensions. This allows our team enough room to safely set up, secure, and operate the equipment properly. Please make sure the setup area is clear of obstacles, debris, low hanging branches, and other potential hazards before delivery.
Yes. A standard electrical outlet must be available within a reasonable distance of the setup area so our team can safely connect and operate the inflatable. Please make sure the outlet is accessible and not blocked by furniture, vehicles, or other obstacles. We recommend letting us know in advance if an outlet is not located near the setup area so we can determine whether additional arrangements are needed.
Our team will typically arrive at least 2 hours before your scheduled event start time to allow enough time for delivery, setup, and safety checks. We ask that the setup area and required electrical outlet be accessible and ready when our team arrives.
Our bounce houses can be safely set up on grass, concrete, or cement surfaces. We do not offer rentals on dirt or unpaved surfaces. The area must be reasonably level, clear of debris, and free of obstacles so the equipment can be properly secured and operated safely.
At this time, Bounce Away LA does not operate or provide rentals at public parks. Our rentals are available for private residences and other approved private property locations where the equipment can be safely set up and operated.
Pickup time is arranged during the booking request process. Our team will confirm a pickup window with you in advance to ensure a smooth and timely retrieval. If you need a specific time, let us know when booking and we'll do our best to accommodate.