BOUNCE AWAY LA DEPOSIT, PAYMENT, CANCELLATION & RENTAL TERMS
1. $100 REFUNDABLE SECURITY DEPOSIT
A $100 deposit is collected at the time of booking in addition to the rental price. This deposit secures the customer's reservation and also serves as a security deposit for customer-caused damage, excessive cleaning, missing items, or other charges described in these terms. After the rental, Bounce Away LA will inspect the equipment. If the equipment and included items are returned in substantially the same condition as provided, ordinary wear and tear excepted, the $100 deposit will be refundable, subject to the cancellation terms below and applicable law.
2. RETURN OF SECURITY DEPOSIT
Bounce Away LA will generally return the $100 security deposit within 3 business days after the rental, following inspection of the equipment. If a deduction is made, Bounce Away LA may provide an explanation and documentation when reasonably requested.
3. POSSIBLE SECURITY DEPOSIT DEDUCTIONS
Possible deductions include customer-caused punctures, tears, burns, cuts, stains, excessive dirt or debris, pet contamination, unauthorized use, blower or electrical tampering, unauthorized movement or re-anchoring, missing equipment or accessories, and other customer-caused damage.
4. ADDITIONAL DAMAGE / CLEANING CHARGES
If the cost of damage, repair, replacement, missing items, or excessive cleaning exceeds the $100 security deposit, the customer is responsible for the remaining reasonable charges, subject to applicable law. Bounce Away LA may provide an explanation or documentation of such charges when reasonably requested.
5. CLEANING STANDARD
The customer agrees to return the inflatable free of food, drinks, gum, confetti, silly string, face paint, excessive mud, animal waste, and other avoidable contamination. Ordinary dust and normal use dirt are not considered excessive cleaning.
6. RENTAL PAYMENTS AND CUSTOMER CANCELLATIONS
Once a reservation is confirmed, rental payments are final and non-refundable, except where a refund is required by applicable law or Bounce Away LA voluntarily agrees otherwise in writing. The $100 deposit is subject to the refund and deduction terms described in Section 1 and Section 2. Lack of use, a change of plans, failure to attend the event, or concern about the forecast does not automatically entitle the customer to a refund.
7. WEATHER AND UNSAFE CONDITIONS
Outdoor weather may affect safe use of inflatable equipment. Customers are responsible for following all safety directions from Bounce Away LA. If the customer chooses to proceed with a rental despite a forecast and later chooses not to use the equipment, rental payments remain subject to the cancellation terms above. Bounce Away LA may delay, suspend, or stop operation whenever conditions are unsafe, including excessive wind, lightning, heavy rain, or other hazardous conditions. If Bounce Away LA determines before setup that conditions are unsafe and cancels the rental, Bounce Away LA may offer a reschedule or credit subject to availability and the terms communicated at that time. Any refund or credit remains subject to applicable law.
8. BALANCE DUE
The remaining rental balance is due before or at delivery/setup unless otherwise agreed in writing. Bounce Away LA may decline delivery or setup if the required balance has not been paid.
9. LATE RETURN / EXTENDED USE
Use beyond the agreed rental period may result in additional charges. Any extension must be approved by Bounce Away LA in advance when reasonably possible.
10. ACCESS AND SETUP CONDITIONS
The customer must provide safe and reasonable access to the setup location and disclose known hazards or restrictions, including sprinklers, underground hazards, overhead hazards, construction, restricted access, pets, or other conditions that could affect setup or safe operation.
11. CUSTOMER CHANGES
Changes to the event date, location, rental period, equipment, or other reservation terms require written approval from Bounce Away LA and may be subject to availability or additional charges.
12. CUSTOMER-CAUSED INTERRUPTION
If use is interrupted because of customer actions, prohibited use, failure to follow safety instructions, unsafe conditions created by the customer, or other customer-caused circumstances, rental charges do not automatically become refundable.
13. PHOTO / VIDEO DOCUMENTATION
Bounce Away LA may photograph or record the equipment before and after a rental for condition documentation, maintenance, and dispute-resolution purposes. Customer or child images will not be used for advertising or promotional purposes without appropriate permission.
14. DISPUTES AND RECORDS
Customers should contact Bounce Away LA in writing regarding any billing, damage, cancellation, or other rental dispute. The customer should retain this agreement, receipts, reservation information, and relevant communications. Nothing in these terms waives rights that cannot legally be waived under California law.
15. ENTIRE RENTAL TERMS
These terms, together with the applicable reservation information and the separately signed Bounce Away LA Liability Waiver & Safety Agreement, constitute the rental terms between the customer and Bounce Away LA. The two forms should be retained together. Any changes should be confirmed in writing.
16. CUSTOMER ACKNOWLEDGMENT
By signing below, I confirm that I have read and understand these Deposit, Payment, Cancellation & Rental Terms and agree to comply with them.